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FTC Letter - A.J. Desmond & Sons Funeral Directors

We were deeply concerned and shocked to learn that we had fallen short of the FTC Funeral Rule guidelines. As part of our commitment to providing unsurpassed care to families, we have always made an effort to be transparent with our pricing and would never intentionally mislead anyone or misrepresent the cost of our services. We do not have details of the alleged violation so do not fully know what happened, but we believe what could have happened was due to an honest mistake. We have taken this as an opportunity to examine our internal processes, and do everything we can to ensure that we comply 100% with the Funeral Rule. We do follow the FTC guidelines about conducting ongoing training to be sure our prices are given in a consistent manner to comply with the Funeral Rule. Our priority remains the healing experience of the families who turn to us for guidance, and we will do whatever it takes to guarantee our practices support that experience along every step of the way.

-Kevin Desmond, President, 1/26/2024

 

FTC Sends Warning Letters to Funeral Homes After First Undercover Phone Sweep

FTC Warning Letter

 

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A.J. Desmond & Sons Funeral Directors has been serving the families of Metro Detroit with dignity and compassion for over 100 years. They offer a full range of services including funeral services, cremation services, burial services and veterans services from their locations in Troy and Royal Oak, Michigan.

2600 Crooks Rd.
Troy, MI 48084
248-362-2500
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32515 Woodward Ave.
Royal Oak, MI 48073
248-549-0500
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3725 Rochester Rd.
Troy, MI 48083
248-689-0700
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